Dirt Road Tours & Transfers: Terms, Conditions & Liability Waiver

• Free Cancellation: You may cancel your booking completely free of charge up to 24 hours prior to your scheduled tour departure date.
• Full Refunds: Cancellations processed outside the 24-hour window will receive a 100% full refund back to the original payment method.
• Late Cancellations: Cancellations made within 24 hours of the tour date, or failure to arrive for hotel pickup (no-shows), are non-refundable.

• Free Amendments: If your travel plans change, you can modify your tour date, pickup location, or passenger details free of charge up to 24 hours before the tour.
• Last-Minute Changes: Any amendment requested within 24 hours of the tour departure is subject to vehicle availability and cannot be guaranteed.

• Safety First: Dirt Road Tours & Transfers operates in rugged interior mountain terrain. In the event of extreme weather, flash flooding, or unsafe road conditions, we reserve the right to alter itineraries or cancel the tour.
• Operator Cancellation: If we cancel a tour due to severe weather or safety concerns, you will be offered an alternative date or a 100% full refund.

• Nature of Activities: By booking with Dirt Road Tours & Transfers, you acknowledge that our expeditions involve inherent risks. These include traveling in high-clearance 4WD vehicles over rugged, unpaved mountain terrain, crossing creeks, hiking on steep or uneven paths, and swimming in natural rivers or waterfalls.
• Voluntary Participation: You explicitly agree that your participation in all tour activities—including trekking, swimming, and off-road transit—is completely voluntary and undertaken at your own risk.
• Physical Fitness: Guests are responsible for ensuring they possess a suitable level of health and physical fitness for their chosen itinerary (ranging from easy/moderate in Navala to moderate/challenging at Mt. Batilamu).
• Release of Liability: To the maximum extent permitted by law, Dirt Road Tours & Transfers, its drivers, local village guides, and community partners shall not be held liable for personal injury, illness, property damage, loss, or delay resulting from natural terrain hazards, weather conditions, or voluntary physical activities during the tour.
• Medical Expenses: In the remote event of an injury in the interior highlands, any medical or emergency evacuation costs incurred remain the sole financial responsibility of the guest. We strongly recommend all travelers maintain comprehensive travel insurance.